We are so proud of Alysha. She looks forward to going to school. We have really noticed a big difference. She is starting to turn into a young lady thanks to all the staff who have helped her this school year. Mr P Kelly
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Organisation Chart & Complaints Procedure

The complaints procedure.

A parent/carer may want a preliminary discussion about an issue to help decide whether he or she wishes to register a complaint. A friend, a relative or a representative may accompany parents raising concerns or complaints at any stage of the procedure. On occasion it may be appropriate for someone to act on behalf of a parent/carer. All complaints are recorded and the Headteacher will be made aware of all complaints.

An outline of stage 1 in the complaints procedure is detailed below. For information on further stages in the complaints procedure and to read the policy in full please use the download button on this page to access our full policy.


Stage 1

1.1 Parents/carers may make a complaint either in person, by telephone or in writing. It is hoped that the majority of concerns and complaints can be resolved informally and parents/carers will be given the opportunity to discuss their concern with the appropriate member of staff.

1.2 The parents/carers should explain the nature of their complaint and what sort of outcome they are looking for.

1.3 If the member of staff first contacted cannot immediately deal with the matter, she/he will make a clear note of the date, name, contact address or phone number and refer the matter to the appropriate member of staff.

1.4 If the concern relates to the Headteacher, the parent/carer should contact the Chair of the Governing Body via the school/academy office.

1.5 Where no satisfactory solution to an informal complaint has been found within 10 working days, parents/carers will be asked if they wish their concern to be moved to stage 2 of the procedure.


Oakwood Academy, Chatsworth Road, Ellesmere Park,
Eccles, Manchester M30 9DY
Tel: 0161 921 2880