Organisation Chart & Complaints Procedure
The complaints procedure.
A parent/carer may want a preliminary discussion about an issue to help decide whether he or she wishes to register a complaint. A friend, a relative or a representative may accompany parents raising concerns or complaints at any stage of the procedure. On occasion it may be appropriate for someone to act on behalf of a parent/carer. All complaints are recorded and the Headteacher will be made aware of all complaints.
An outline of stage 1 in the complaints procedure is detailed below. For information on further stages in the complaints procedure and to read the policy in full please use the download button on this page to access our full policy.